Shipping Policy

Country Order Amount Shipping Fee Shipping time
United States Over $49.99 Free  7 - 20 Business Days
Under $49.99 $3.99 7 - 20 Business Days
SA/QA/KW/SI Over $99.99 Free  7 - 20 Business Days
Under $99.99 $4.99 7 - 20 Business Days
Other Over $49.99 Free 7 - 20 Business Days
Under $49.99 $4.99 7 - 20 Business Days


All orders will be dispatched from our warehouse within 2 business days.

All shipping times exclude clearance/customs delays.

Some countries outside of Australia, USA, UK and Europe may be subject to additional customs & import fees.

If we are experiencing a high volume of orders, shipments may be delayed by 3-5 business days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone number that was provided.

 

How do you ship packages?

Packages from our warehouses will be shipped by ePacket or USPS depending on the weight and size of the product. 

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

How long does shipping take?

Because we ship directly from our warehouse, your item may take 7-20 business days to arrive. Please do not panic if it does not show up immediately, it's on its way. Delivery delays can occasionally occur, we do not guarantee shipping times. 

FREIGHT & OVERSIZED SHIPPING

Items that ship freight, including furniture, oversized items, and hazardous items, do not qualify for free shipping. These will ship via common carrier from our distribution center to your dock in 5-10 business days. The shipping charge for these items is $74 for the first item, and $25 for each additional freight item with a maximum total of $360.00. Any item beyond that will ship for free.

A signature is required for all truck deliveries; someone must be available during business hours (Monday-Friday 8:00AM to 5:00PM) to sign for a truck delivery. Please note any visible damage on the bill of lading/delivery ticket before signing for the shipment.

Truck shipments are tailgate/dock delivery only. The driver will bring the item to the rear of the truck but will not assist you in bringing the item off of the truck or inside. Should you need additional services to get the product off of the truck and inside, additional charges may apply.

Inside delivery is available for business addresses in some metropolitan areas for an additional charge. If you request the driver to deliver inside at time of delivery, you will be responsible for any additional charges. Please note inside delivery does not include installation and takeaway of packaging materials.

Residential delivery may not be available in some areas; we will contact you if delivery cannot be made to your address. Inside delivery is not available to residential address or home offices.

Please contact us for any questions regarding your freight delivery at www@shopetop.com or call us at 913-204-5644. Please have product number, quantity and delivery information available.

IMPORTANT – DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING FOR YOUR ORDER. Items not in their original packaging are not returnable for refunds or replacements.